Friday, 22 August 2008

"'Edit Document' requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater." - Problem Fixed


I had this problem for about a week when trying to edit documents from Sharepoint 2007. Indeed, the problem became so frustrating that I needed to fix it. The error I was getting was:

---------------------------
Windows Internet Explorer
---------------------------
'Edit Document' requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater.
---------------------------
OK
---------------------------


I came to this article:

http://support.microsoft.com/default.aspx/kb/833714 and followed the instructions:



  1. Via Add/Remove Programs ->Office 2003 -> Change dialog, I removed and readded the Windows SharePoint Services Support component as per Method 2 in the article above.



  2. I tried to re-register the OWSUPP.DLL (with an uninstall and reinstall with regsvr32 "C:\Program Files\Microsoft Office\OFFICE11\owssupp.dll") and just got an error:



    ---------------------------
    RegSvr32
    ---------------------------
    DllRegisterServer in OWSSUPP.DLL failed.
    Return code was: 0x80070716
    ---------------------------
    OK
    --------------------------

  3. I also tried to re-register the Office 2007 copy of the dll:
    C:\Program Files\Microsoft Office\Office12\OWSSUPP.DLL



  4. Curious, I also rab dependency walker http://www.dependencywalker.com/. I dragged owssupp.dll into dependency walker and it indicated that I had Dlls missing as per the screenshot. I downloaded these from the web e.g. http://www.driverskit.net/dll/link/2263.html and moved these "missing" files to the office 11 directory - but the problem still ocurred.



  5. I finally gave up and bit the bullet and did a repair install of Office 2003 via Add/Remove Programs - (which didn’t require the install media and took about 10 mins) – and it all started working.

Aparrently, you may get this problem if various Windows XP service packs are installed or you uninstall any Visual Studio VSTO tools.


8 comments:

elango said...

Thanks David. It worked for me.

--Elango M

Mark said...

I also tried this. My solution was easily using IE 7 in stead of Firefox. But it works now.

Kolmnull said...

Thanks Mark! Saved my day. My customer had this problem. I spent 3 hours trying to repair Office, but the real problem was that she was using Firefox...

Anonymous said...

This post led me to my solution, which was: the 64bit version of IE8 will generate this error. Switching to the 32 bit version of IE8 corrected my issue. This is on a windows 7 64bit lab box. Out IT environment requires the use of Firefox except for things like Sharepoint. THANKS!!

Anonymous said...

I'm getting this error while trying to use .rtf files. Is this possible?

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Anurag said...

I've tried about 5 different things before coming to this page: one of the comments here suggested using IE 32 bit and it works!

anilspicyspace said...

this is working fine for ie7...but not working in firefox....